Real problems. Real results.
We don't fix symptoms. We solve the core issues that keep growing companies stuck. Here's what happens when CEOs stop plugging holes and start building structure that scales.
Every company faced the same ceiling: brilliant teams stalled by poor systems, leaders trapped in operational weeds, and execution constantly falling through the cracks.
Lemonade, Marketing Agency
Challenge: Lemonade relied heavily on contractors — many juggling full-time jobs elsewhere. Delivery was inconsistent, clients churned, and the CEO was stuck in daily execution.
Solution: Built a dedicated core team with clear roles and accountability. Rolled out structured onboarding, delivery workflows, and weekly client pulse checks. Freed the CEO to focus on growth.
Results: Client retention jumped 35%. Revenue scaled from $1M to $7M. Referrals increased, delivery became consistent, and the company was eventually acquired by Hawke Media.
Motivated Leads, Real Estate Lead Generation
Challenge: Revenue had stalled. Internally, roles were blurred, the team was bloated, and the CEO was stuck in reactive mode.
Solution: Tore down and rebuilt core operations. Streamlined the team to cut $250K in annual overhead, redefined roles, and implemented SOPs across onboarding, vetting, and client success. Created a culture of accountability and problem solving.
Results: Revenue increased substantially and the business became profitable within 60 days. Churn decreased and lifetime value improved, all with a leaner, sharper team.
FlySmoother, Luxury Travel Concierge
Challenge: Trip operations were disorganized. Designers weren’t consistently using a unified project management system, and the outsourced admin team created gaps in reconfirmations and trip fulfillment.
Solution: Centralized operations in Monday.com and built a structured intake-to-launch workflow. Brought reconfirmations in-house with a dedicated Itinerary Ops team, implemented SOPs, and introduced internal SLAs to drive accountability.
Results: Trip readiness reached 95% on-time. Reconfirmation errors dropped, delivery became consistent, and designers focused on client experience instead of chasing logistics.