ROH is a consultancy for founder-led companies scaling past the point where their tools, data insights, and processes can’t keep up. We embed as your operational partner — leading the strategy, designing the systems, and building the tools to close the gap.
Start a Conversation* 15 years in operations. 10 EOS implementations. 6 custom platforms in production.
You already know what is broken. The meeting where you can't trust the data. The spreadsheet everyone dreads. The tools that do not talk to each other. We fix the operations and build the systems to make it all work.
Hands-on collaboration with you and your leadership team to install the operating rhythm. Clear ownership, measurable goals, structured planning cycles.
Dashboards, planning tools, client portals, internal apps. Full-stack web applications deployed on Replit, wired to your live data through API integrations. Built to your workflow.
Intelligent automation layered into operations. AI document processing, smart matching, multi-step workflows connecting CRM, inventory, accounting, and marketing platforms.
No off-the-shelf tool could handle this. Every hotel has a different VIP contact, partnership program, and preferred language. Flight timing, guest preferences, and amenity requests all had to be cross-referenced manually. No CRM or email tool could connect the pieces. We built a system that does.
Upload a booking PDF. AI extracts every detail. A four-tier matching engine identifies each hotel's partnership program. Formatted VIP emails generated with correct language, timing, and notes. One screen to review and send.
Dear The Connaught Team,
I hope this message finds you well.
Our valued client, David Whitfield, will be staying with you from March 21, 2026 to March 25, 2026.
Revenue across Shopify, Amazon, Chewy, Faire, and wholesale. COGS in Cin7. Ad spend in Meta and Google. Fulfillment in QuickBooks. Nobody could answer which channels were profitable.
Four-view dashboard: channel P&L, trends with nine chart types, weekly report matching team format, and data sources. Dual attribution, smart cost allocation, cross-platform alignment.
| Channel | Revenue | COGS | Ad Spend | Profit | Margin |
|---|---|---|---|---|---|
| DTC — Meta | $22,340 | $9,814 | $9,398 | +$3,128 | 14.0% |
| DTC — Google | $14,680 | $6,452 | $5,586 | +$2,642 | 18.0% |
| Amazon | $36,460 | $21,876 | $15,868 | –$1,284 | –3.5% |
| Chewy | $5,830 | $2,915 | — | +$2,915 | 50.0% |
| Faire | $4,210 | $2,526 | — | +$1,684 | 40.0% |
| Wholesale | $3,892 | $2,335 | — | +$1,557 | 40.0% |
| Total | $87,412 | $45,918 | $30,852 | +$10,642 | 14.7% |
Full operations platform: booking management with dynamic pricing, automated service delivery checklists with timezone-aware due times, supplier directory, travel agency CRM with commission reporting, lead capture API replacing Zapier, and Square payment integration.
Eighty-plus SKUs across three locations. Assembly products with multi-component BOMs. Reorder decisions on instinct. We replaced the guesswork with a planning system.
Twelve-month demand forecasting, multi-warehouse visibility, live PO tracking, assembly MRP with component readiness, and a deal planner modeling wholesale opportunities with full margin analysis.
Replaced a contractor patchwork with a core team that owned outcomes. Built systems, rhythms, and culture to grow without breaking. Employee NPS from negative to best in class.
Restructured Client Success and Refunds with clear ownership. Implemented full EOS with key hires. Identified a quarter million in annual overhead producing no measurable output.
Most consultancies end at the recommendation. ROH starts there. Kris spent fifteen years running operations, then learned to build the tools that operators actually need. The same person who sits in your leadership meetings also writes the code, deploys the dashboard, and trains your team on it. No handoff. No lost context.
The result: systems that reflect how your business actually works, built faster and at lower cost, because there is no handoff.